You will find the General Terms and Conditions or the rental conditions under the heading General Information.

You will find this information under Contact Us.

You can take out travel insurance and cancellation insurance with us. In order to avoid unnecessary costs, it is sensible to get travel and/or cancellation insurance. The entire group is insured for a low premium. The exact costs are precalculated for you during the booking process. You will find the conditions of the cancellation insurance and a overview of premiums under Insurance.

Online:

1. Click on an available period on the house description page.
2. Fill out the booking form. Check all data and finalize your booking by clicking on 'Confirm your booking'
3. Your booking will be confirmed online and via e-mail.

Via telephone:
You make a reservation over the phone by calling the customer service center.

If you must cancel your booking for circumstantial reasons, contact our customer service center via telephone or e-mail. Keep your booking number and customer number handy.

Costs are associated with cancellation. If you have cancellation insurance with us, and the booking is cancelled for a reason covered by the insurance, the costs may be able to be claimed on the insurance. You will find the conditions of the cancellation insurance under Insurance. The cancellation conditions will be sent to you direcly after booking via e-mail. You must always confirm cancellation of a booking in writing.

The amount of the payment is dependent upon the date on which you cancel. The cancellation costs are:

• Upon cancellation up to the 42nd day before your stay starts, the cancellation costs are 30% of the rental amount.
• Upon cancellation up to the 42nd day to the 28th before your stay starts, the cancellation costs are 60% of the rental amount.
• Upon cancellation up to the 28th day before your stay starts, the cancellation costs are 90% of the rental amount.
• Upon cancellation up to the 1st day or later, the cancellation costs are 100% of the rental amount.

You will find this information in our rental conditions. If you have cancellation insurance with us, and the booking is cancelled for a reason covered by the insurance, we will calculate the restitution above the net rental price.

• In the Netherlands: Ideal, acceptgiro, credit card, bank transfer, cash.
• In Belgium: Mister Cash, credit card, bank transfer, cash
• Other countries: Creditcard, bank transfer, cash.

Cash payments can be made on business days during office hours at the counter (in the Netherlands). You will find the address information and opening hours under Contact Us.

If you wish to pay with Dutch accept giros, request this via telephone at the customer service center.

You pay a (minimum) of 30% of the total rental price plus insurance within seven days after making your booking. The rest of the rental price must be paid six weeks before departure. If you pay in two instalments, then you will receive a reminder via e-mail one week before the second payment is due. If you are departing within six weeks, the payment must be made in one instalment. For a departure within fourteen days, the payment must be made in one instalment and via credit card (all countries), Ideal (NL only) or Mister Cash (BE only).